What is future passenger information system?
Passenger information system is a cutting-edge technology, focusing on providing customized solutions related to various traffic management and transportation systems. In addition, it enables consumers to obtain a high degree of information and use the transportation network more orderly, intelligently and safely. PIs aims to improve traffic quality by reducing traffic congestion. This technology provides users with a priori information about their travel, such as real-time operation information of buses / trains, seat availability, traffic conditions, and improves users’ safety and comfort.
In today’s fast-paced technology environment, the traditional information system has been pushed to the limit in almost all fields, including transportation. Today’s public transport systems rely on passenger information systems, which provide real-time information about their fleet services and status. A fully operational passenger information system is a useful complement to any public transport service because it provides a large amount of data to help not only commuters, but also administrators, planners, operators and supervisors of transport agencies. The data provided by these systems is very useful for building a safer, more reliable and seamless transportation system, which benefits everyone.
Quick Learn passenger information system
Passenger information system (also known as passenger information display system) is a digital information system, which can monitor, track and easily process passenger data in real time. PIs can be used by transportation companies or managed by web-based browser applications or customized smartphone applications.
How to use the passenger information system?
Passenger information system or PIs can be used to predict arrival and departure time and analyze delay and interference. As shown below, the passenger information system is used in many ways at all levels.
Passenger Information System at bus station or railway station
- It can be used to provide information and general advice to passengers
- Passenger traffic and live occupancy management
- Display departure and arrival time for next bus app
- It can be used to display the transportation route and destination of the next vehicle
- It can be used to inform waiting passengers about the expected arrival time of the scheduled bus or train.
Passenger Information System in bus or train
- It can be used to display advanced train information, such as train number, number of covered stations, etc.
- Used to display the next or previous station / station
- Live passngers numbers and occupancy status in each bus by bus passenger counter
- Wi Fi, in car catering service, emergency contact number and other relevant information
- Comparison between scheduled arrival / departure time and delay time.
Benefits of using passenger information system
- Reduce customer complaints and improve customer satisfaction
- According to the latest NRPS (national railway passenger survey), train delay is one of the most common complaints of tog or train operation groups. Since the introduction of PIs services, complaints from several organizations, including other modes of transportation, have decreased. By providing real-time departure and arrival information, public transport system can potentially reduce passengers’ perceived and actual waiting time. If passengers notice that the train is running late, they can arrange the time more effectively.
- For example, they may leave late, inform staff or people they meet that they will be late, or develop alternative travel plans. Passengers would rather know in advance that their train would be late than wait and wonder why it hasn’t arrived yet. It enables them to make more active use of their time and make better use of every minute.
- Better passenger service
- Passenger information system can make travel easier and smoother. This may attract more people to use public transport, whether they ride for the first time or often. For example, if passengers receive high-quality service from a travel company due to fast service and passenger information system, they are more likely to introduce the company to others. In this way, word of mouth will undoubtedly add new business. However, due to the covid-19 pandemic, the global passenger information system market is expected to decline.
- Update the original method and improve the schedule
- Gone are the days of relying solely on handwritten paper timetables and even the display panel at the main gate of the station to inform passengers of the timetable of the next train. These schedules are also based on the premise that there will be no delay and there will always be an acceptable number of passengers. The passenger information system allows passengers to view a real-time version of their train timetable,occupancy,waiting time enabling them to make immediate changes and effectively manage their time.
- Raise awareness of train / bus arrival times
- Some public transport systems are known for being late. This is particularly unacceptable for passengers waiting at the station / platform because they can be told that their bus / train arrives late and kill time in cafes or shops. Providing reliable real-time information can enable travelers to better arrange their travel and reduce waiting time, so as to obtain a better travel experience.
- Nowadays, carpooling companies like LYFT and Uber are shaking the whole transportation industry through fierce competition. They have destroyed the taxi business and tried to replace public transport. Although trains and buses are completely different means of transportation, they also face competition from similar suppliers. Some passengers prefer the comfort, predictability and availability provided by these carpooling companies to their customers.
Therefore, in order to keep pace, government public transport agencies must improve their transport network. Their passengers must show a good experience and must be aware of any potential delays. PIS system can help these institutions upgrade their services.